Returns
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, along with the order receipt.
Please mail returns to: 4943 Park Rd, Unit 605, Charlotte NC 28209
Civilmoon currently doesn't accept cancellationsPlease still contact civilmoon info@civilmoon.com if you have any problems with your order!
The following items can't be returned or exchangedBecause of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Gift Cards
- Final Sale or clearance items
- Stickers
- Magnets
- Custom or personalized orders
- Digital downloads
- Intimate items (for health/hygiene reasons)
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.